JOINALI Return and Refund Policy
Effective Date: March 14, 2025

At JOINALI, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process under the following conditions:

1. Return Policy

  • Eligibility for Returns: Returns are accepted within 30 days from the date of purchase. To be eligible for a return, items must be in unused, unwashed, and original condition, with all tags and packaging intact.
  • Non-Returnable Items: For hygiene reasons, items such as opened or used underwear, or products that are damaged due to misuse, cannot be returned.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at:

  • Email: info@joinali.xyz
  • Phone: 713-874-3256
    Provide your order number, details of the product(s) you wish to return, and the reason for the return. We will send you instructions and a return shipping label (if applicable).

3. Return Shipping

  • Domestic Returns: Customers are responsible for the cost of return shipping unless the return is due to a product defect or error on our part.
  • International Returns: International customers are responsible for return shipping costs, and we recommend using a trackable shipping method for returns.

4. Refund Policy

  • Once we receive and inspect the returned items, we will process your refund to the original payment method.
  • Processing Time: Refunds typically take 7-10 business days to be reflected in your account, depending on your payment provider.
  • Shipping Fees: Shipping costs are non-refundable unless the return is due to a defect or error on our part.

5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a free return and offer a full refund or replacement, depending on your preference.

6. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the item you desire. We do not offer direct exchanges, but we will ensure a smooth return process for you.

7. Order Cancellations
You may cancel your order before it has been processed and shipped. Once the order has shipped, it will be subject to our return policy. To cancel an order, please contact us immediately.

For further questions or assistance, please contact us at:
✉️ Email: info@joinali.xyz
📞 Phone: 713-874-3256
🌐 Website: https://joinali.xyz

Thank you for choosing JOINALI! We are committed to providing you with quality products and a hassle-free shopping experience.