JOINALI Shipping Policy
Effective Date: March 14, 2025

At JOINALI, we are committed to delivering your products in a timely and efficient manner. Please review our shipping policy for details about the shipping process and terms.

1. Shipping Locations
We offer shipping to both domestic and international locations. During checkout, you will be provided with available shipping methods and rates based on your shipping address.

2. Processing Time

  • Orders are typically processed within 1-2 business days, excluding weekends and holidays.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is processed, you will receive a shipping confirmation email with tracking information.

3. Shipping Methods and Costs
Shipping costs are calculated based on your location and the selected shipping method during checkout. We offer the following options:

  • Standard Shipping: Affordable option with a delivery time of 5-7 business days for domestic orders.
  • Expedited Shipping: Faster delivery within 2-4 business days for an additional fee.
  • Express Shipping: Quick delivery within 1-2 business days for urgent orders.

International shipping is also available, and the delivery time will depend on the destination country and the selected shipping method.

4. Delivery Times

  • Domestic Orders: Delivery times for U.S. orders typically range from 5-7 business days based on the shipping method chosen.
  • International Orders: Delivery times for international orders may vary from 7-21 business days depending on customs processing and the shipping method selected.

5. Tracking Your Order
Once your order has been shipped, you will receive an email containing tracking information. You can use this information to track the status of your package through the carrier’s website. Please allow up to 24 hours for tracking information to update after shipment.

6. Shipping Delays
While we aim for timely deliveries, JOINALI is not responsible for delays caused by third-party carriers, customs procedures (for international shipments), or unforeseen events such as weather conditions or holidays. We will do our best to notify you if your order is delayed and assist in resolving any shipping issues.

7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team immediately at info@joinali.xyz or call 713-874-3256. We will investigate the issue and provide a solution, which may include sending a replacement or issuing a refund.

8. Address Accuracy
It is the customer’s responsibility to provide an accurate and complete shipping address. JOINALI is not responsible for delays or lost packages due to incorrect or incomplete addresses. Please verify your address before completing the purchase.

9. Customs Duties and Taxes
For international orders, customers are responsible for any customs duties, taxes, and import fees that may be charged by the destination country. These charges are not included in the product or shipping costs and will be the responsibility of the recipient.

10. Returns Due to Shipping Issues
If you receive the wrong product, or if your item arrives damaged, please refer to our Return and Refund Policy for further instructions. We are happy to assist you with exchanges or refunds in such cases.

For any questions or concerns regarding shipping, please contact us at:
✉️ Email: info@joinali.xyz
📞 Phone: 713-874-3256
🌐 Website: https://joinali.xyz

Thank you for shopping with JOINALI! We are dedicated to providing you with a great shopping experience and timely delivery of your products.